Contact Us

Phone, Fax & Snail Mail

You can contact our Customer Service Department by phone at:

1-800-791-7646
1-859-647-8844 (for international callers)
Weekdays 9:00 a.m. - 5:00 p.m. EST

24-hour fax:
(859) 647-0075

You can also fill out an Inquiry Form

Or you can write to us at:
1810 Airport Exchange Boulevard
Suite 400
Erlanger, KY 41018, U.S.A.

E-mail Contacts

Customer Service Department
For the quickest response, use this E-mail address.
service@theatrefx.com

The above E-mail address is monitored by a number of people. It is our goal to answer E-mail sent to this address by the end of the next business day.

While it takes a village, below are some of key contacts here at Theatre Effects for clients to correspond with:
 

Rob Mosier
Accounts Payable/Receivable

Rob oversees the Theatre Effects Accounts Payable/Receivables Department. In addition, Rob also handles customer support for all of our overseas clients.

Rob will be happy to help if you have any questions regarding our billing or payment policies.

Rob Mosier's E-mail address is rob@theatrefx.com
 

Douglas Weber
Owner

Doug is very thankful for the success of Theatre Effects. Remaining an integral and trusted part of the entertainment industry is very important to him and he thrives on the creativity that his clients and staff constantly reveal and share with the world.

Feel free to read a special note from Doug.

Doug Weber's E-mail address is doug@theatrefx.com